EMERGENCIES: Calling 9-1-1

This is NEW information for the fall of 2018.

The State of Yucatan provides 9-1-1 emergency calling service 24/7.  The operators handle all types of emergencies.

In addition to multiple Spanish-speaking operators, the state also has one English/Spanish bilingual operator on duty at all times.

To access 9-1-1 services in English from a Mexican cell phone or landline, just dial 9-1-1.  An operator will answer in Spanish – just ask for “ayuda en ingles” and you will be transferred to the bilingual operator.  Please note that you may have to wait a few minutes for English-speaking assistance if the operator is on another emergency call.  Do not hang up!

If you do not have a Mexican mobile or landline phone, you cannot call 9-1-1 in Mexico.  However, the state has put in a direct line to the bilingual 9-1-1 operator that can be accessed from any telephone.  That number is 999-930-3245.

If you use this number, please note the following:

1) You will need to program in whatever numbers you need to dial to reach a Mexico landline from your US or Canadian-based phone.  This will be the same pattern you use to call any other landline phone.  For example, you might dial 011-521-999-930-3245 or +52-999-930-3245.

2) If the operator is already on a call, you will get a busy signal and need to call back.

The operators at the 9-1-1 Center are able to dispatch police, fire, or ambulance service, depending on the type of emergency.  Staff working with the Red Cross centers in the state are located within the 9-1-1 center and coordinate services with the State’s ambulances.  It is important that you identify the type of emergency assistance you require.  If you are experiencing life threatening symptoms, such as a heart attack or severe bleeding they will then know the correct ambulance crews to dispatch.

NOTE: no matter what type of emergency, the local or state police are always dispatched and will probably arrive first; they are closer to you and know the area the best (especially more isolated areas of the beach).

USEFUL INFORMATION: be sure to visit our Spanish Phrases for Emergencies page and download the bilingual 9-1-1 Emergency Call Script.

  • Green Angels — Car Trouble on the highway? Call this FREE service (all over Mexico). Info on the Two Expats Mexico Website.

Updated June 5, 2019