This is NEW information for the fall of 2018.
The State of Yucatan provides 9-1-1 emergency calling service 24/7. The operators handle all types of emergencies.
In addition to multiple Spanish-speaking operators, the state also has one English/Spanish bilingual operator on duty at all times.
To access 9-1-1 services in English from a Mexican cell phone or landline, just dial 9-1-1. An operator will answer in Spanish – just ask for “ayuda en ingles” and you will be transferred to the bilingual operator. Please note that you may have to wait a few minutes for English-speaking assistance if the operator is on another emergency call. Do not hang up!
If you do not have a Mexican mobile or landline phone, you cannot call 9-1-1 in Mexico. However, the state has put in a direct line to the bilingual 9-1-1 operator that can be accessed from any telephone. That number is 999-930-3245.
If you use this number, please note the following:
1) You will need to program in whatever numbers you need to dial to reach a Mexico landline from your US or Canadian-based phone. This will be the same pattern you use to call any other landline phone. For example, you might dial 011-521-999-930-3245 or +52-999-930-3245.
2) If the operator is already on a call, you will get a busy signal and need to call back.
The operators at the 9-1-1 Center are able to dispatch police, fire, or ambulance service, depending on the type of emergency. Staff working with the Red Cross centers in the state are located within the 9-1-1 center and coordinate services with the State’s ambulances. It is important that you identify the type of emergency assistance you require. If you are experiencing life threatening symptoms, such as a heart attack or severe bleeding they will then know the correct ambulance crews to dispatch.
NOTE: no matter what type of emergency, the local or state police are always dispatched and will probably arrive first; they are closer to you and know the area the best (especially more isolated areas of the beach).
- Green Angels — Car Trouble on the highway? Call this FREE service (all over Mexico). Info on the Two Expats Mexico Website.
Updated June 5, 2019